Dear Hartwick Highlands Family (Rozella’s & Czadzeck’s,We have been traveling to Cooperstown for over twenty years (once a year); most often for the Hall of Fame Induction Weekend. During our many excursions, we have found our experience with HHCG a consistent bright subject in our discussions on our way back home. Each year, when we arrive, we are greeted with warm smiles and a recognition that makes us feel welcome and comfortable. We have witnessed the structural growth of the site first-hand, as we’ve been patrons since your very first year. It has been impressive to see a family with such vision and determination focus on a common project. We are big fans!Having been in customer service positions ourselves, we are quick to critique our experiences and make decisions about where we will spend our money and time in the future. You’ve made one of those decisions very easy. We will return to HHCG yearly, for as many years as you’ll have us. Thank you for your professionalism, courteousness, and warm welcomes.We’ll see you next year! Thanks for everything!Gratefully,